What if I can't get in touch with my travellers before they arrive?

Don’t worry — it’s common for travellers to remain quiet before arrival, especially if they feel all the necessary arrangements are already in place. To avoid any confusion, we recommend sending all key check-in details, access instructions, and any important information by email ahead of time. This ensures that your travellers have everything they need for a smooth and stress-free arrival.

If you still feel concerned or something seems unusual, don’t hesitate to contact the travelstaytion team. Our support team can help you confirm the reservation, provide guidance, and ensure that both you and your travellers are fully prepared for the stay.

For further assistance, contact our support team. All contact information can be found here.