How long does it take to receive a refund?

If you are eligible for a refund, the funds are typically returned to your account within 5–10 working days. Please note that processing times can vary depending on your bank or payment provider.

To help ensure a smooth process, make sure your payment details are up to date. If you have not received your refund after 10 working days, do not hesitate to contact our travelstaytion support team, and we’ll assist you in tracking the payment

For further assistance, contact our support team. All contact information can be found here.