For Travellers
Check-in & Stay Experience
- Is there any specific check-in & check-out time?
- How do I check-in & check-out of a property?
- Can I request an early check-in or late check-out?
- How and when can I get the keys of the property?
- How and when should I return the keys to the host?
- What should I do if I check-in and the property does not match the listing?
- What should I do if my host doesn’t arrive at the check-in point?
Property Details
- How can I search for a property on travelstaytion.com?
- Can I find pet-friendly properties?
- How can I know if a property is available for the dates that I am interested in?
- When and how will I get the full address of the property?
- Why do prices vary for the same property?
- Where can I find the property details?
- Why aren't there any reviews available for some properties?
Safety & Support
- What happens if the host cancels or declines my reservation?
- What is the cancellation policy?
- What steps should I follow to cancel my reservation?
- How long does it take to receive a refund?
- How could I be sure that the host is verified?
- What is Host Reception Services?
- How could I use vouchers or discount coupons?
- How could I request changes to my reservation after it is confirmed?
- What should I do if I can’t reach my host after making a reservation?
Reservation & Payments
- Why is recommended to pay through travelstaytion.com?
- Is paying in instalments possible, and what happens if I need to cancel my reservation?
- What if I fail to pay my next instalment?
- Can I pay with cash upon arrival?
- What is shared payment?
- What happens if one person in a shared payment does nοt pay?
- When will my payment be collected for a stay?
- What are the additional fees?
- Could the host ask for a cleaning fee?
- Is it possible for the host to request a security deposit?
- What should I do once my reservation request is accepted by the host?
- What if my reservation request expires?
- Will my card be charged before my reservation is confirmed?
- How could I get in contact with the host?